NHTSA Complaint #11352342 — 2016 FORD FOCUS
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11352342 |
| Vehicle | 2016 FORD FOCUS |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NV |
Consumer Description
I BOUGHT A USED 2016 FORD FOCUS 4DR SE AT AUTOCITY EL CAJON ON MAY 21, 2018 WITH ODO: 45,141 AND WAS UNDER THE MANUFACTURER'S WARRANTY UPON PURCHASE FOR THE PRICE OF $15,164.23. OCTOBER 29, 2018- I RECEIVED A MASS EMAIL REMINDER FROM AUTO CITY TO CHECK IF THERE ARE ANY KNOWN RECALLS UNDER MY CAR. DECEMBER 2018- I RECEIVED A RECALL NOTICE FROM FORD VIA SNAIL MAIL AND CALLED A FORD DEALER TO SUBMIT A TICKET. I WAS TOLD THAT THE PARTS WERE NOT AVAILABLE TO FIX THE RECALL AND WILL BE NOTIFIED ONCE AVAILABLE. NO RESPONSE BACK REGARDING THE ISSUE TILL THIS DAY. SAFETY RECALL NOTICE 18S32/ NHTSA RECALL 18V-735 *I WAS ADVISED AND COMPLIED WITH ALWAYS LEAVING MY FUEL LEVEL TO 1/2 TANK OF GAS UNTIL THE RECALL GETS RESOLVED. AUGUST 2019- RECEIVED RECALL NOTICE VIA SNAIL MAIL. SAME ISSUE. SAME PROCEDURES: CALLED FORD DEALER, LEFT A TICKET/REQUEST, NO RESOLUTION. AUGUST 10, 2019-WENT TO GET OIL CHANGE AND ALIGNMENT. STARTED TO NOTICE JERKING WHILE DRIVING, ACCELERATION ISSUE, CAR START TROUBLES AND ENGINE LIGHT TURNING ON/OFF. DECEMBER 2019-GOT AN INITIAL CHECK FROM NORTH PARK AUTO REPAIR DUE TO ENGINE LIGHT ON. DTC DESCRIPTION: P219A- AIR/FUEL RATIO IMBALANCE -I WAS REFERRED TO AUTOCITY TO GET IT FIX UNDER WARRANTY DECEMBER 9, 2019- I REACHED OUT TO AUTOCITY VIA EMAIL AND TELLING THEM MY CONCERNS ABOUT THE ENGINE LIGHT AND THAT I HAVE NOT BEEN USING MY CAR FOR 2 WEEKS. DECEMBER 19, 2019- I GOT AN APPOINTMENT WITH AUTOCITY AND GOT A RESOLUTION UNDER THEIR WARRANTY: PORTFOLIO SERVICE WARRANTY WHICH LEFT ME TO PAY $100 COPAY. RECEIPT SHOWS THE FAULT CODE: P1294 THE ENGINE LIGHT ISSUE WAS FIXED , HOWEVER, I AM STILL EXPERIENCING JERKING, ACCELERATION LAG AND TROUBLE STARTING WHILE USING THE CAR TILL THIS DAY.
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