NHTSA Complaint #11352251 — 2017 VOLKSWAGEN JETTA

2017 VW JETTA SEL WAS PURCHASED NEW 11/02/ 2017. FROM THE START, THE HANKOOK KNTROL M&S 224/45/R17 TIRES PROVIDED VERY POOR CONTROL IN WET OR EVEN LIGHT SNOW DRIVING CONDITIONS, IN SPITE OF GOOD ALIGNMENT AND WHEEL BALANCE. BY 22,000 MILES(07/2020) THE TIRES HAD BECOME EXTREMELY NOISY , WITH A THUMP, THUMP NOISE AT LOW SPEEDS. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE FROM, DID A COMPLETE VEHICLE CHECK IN AUGUST OF 2020, INDICATED NO PROBLEM WITH THE VEHICLE ITSELF AND PLACED THE BLAME ON THE TIRES, OF WHICH THEY HAVE NO RESPONSIBILITY. HANKOOK CORPORATE SAID THEY HAVE NO RESPONSIBILITY, IN SPITE OF TIRES STILL BEING WITHIN WARRANTY . READING NUMEROUS CONSUMER REVIEWS SHOWED THAT MY PROBLEM AND SAFETY CONCERNS ARE SHARED BY MANY WHO HAVE OEM HABKOOKS. THIS INCLUDES TOYOTA AND HONDA OWNERS, FOR EXAMPLE. MY CONCERN IS THAT BEYOND THE 'NOISE'ISSUE, THERE IS A SAFETY ISSUE. OF THE 150 + REVIEWS, A COMMON CONCERN WAS NOT JUST POOR PERFORMANCE AND VERY SHORT TREADWEAR LIFE, BUT A VERY REAL SAFETY CONCERN. THE SAFETY CONCERN, ABOVE ALL, NEEDS TO BE INVESTIGATED BY YOUR AGENCY. THANK YOU