NHTSA Complaint #11351904 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11351904
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	August 24, 2020
Date Filed	August 28, 2020
Mileage	23,517 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

BATTERY FAILURE OF BOTH BATTERIES WITH ANY ADVANCED WARNING VIA ICON IN THE DASHBOARD. I WAS ON AN EXIT RAMP OFF A BUST PARKWAY WITH HUSBAND, DAUGHTER, AND 2 GRANDDAUGHTERS IN THE CAR. MY HUSBAND AND I ARE SENIORS. DEAD CAR. HAZARDS DIDN'T EVEN WORK. KIDS CLIMBED OVER THE SEATS TO GET OUT THE FRONT DOOR. SLIDING DOORS DIDN'T WORK. SCARY OCCURRENCE. COULD HAVE BEEN FAR WORSE IF I WAS GOING 60MPH ON THE PARKWAY. CAR WAS ULTIMATELY TOWED TO THE DEALER. THEY TOLD ME I NEEDE TO GET NEW BATTERIES EVERY 2 TO TWO AND A HALF YEARS. THAT'S A SHORT LIFE FOR A BATTERY. CHRYSLER MUST USE JUNKY BATTERIES.

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