NHTSA Complaint #11351780 — 2016 FORD EXPLORER

POWER STEERING WENT ON A 2016 FORD EXPLORER XLT WITH 57001 MILES ON IT. CHARGED FOR STEERING RACK/BOX REPLACEMENT PLUS OTHER ASTRONOMICAL FEES ASSOCIATED WITH IT OUT OF POCKET. THE VEHICLE IS SUPPOSED TO BE A FAMILY CAR. IT IS UNSAFE AND HASN'T BEEN THE SAME SINCE. CAR JUST GAVE OUT ON HIGHWAY WITH CHILDREN IN CAR. THE CAR STARTED TO ACTIVELY SWAY ALL OVER THE ROAD WITHOUT WARNING. NO CONTROL. HAD TO PULL OVER. CALLED FOR ASSISTANCE AND THAN RESTARTED THE CAR TO HAVE NO POWER STEERING WHAT SO EVER. IT WAS WORSE THAN TRYING TO DRIVE A HEAVY DUTY TRUCK. AS A FEMALE, I COULD NOT EVEN TURN THE STEERING WHEEL. NO CODES CAME UP PRIOR; UNTIL THE RESTART OF THE CAR. ???? DEALER TOOK WEEK TO GET IT IN PLUS A DAY FOR PART AND THOUSANDS OUT OF MY POCKET DURING A WORLD WIDE PANDEMIC. WITH MASSIVE AMOUNTS OF PEOPLE COMPLAINING ABOUT THIS ISSUE WHY HASN'T IT BEEN RECALLED? THIS IS INCREDIBLY DANGEROUS.