NHTSA Complaint #11351729 — 2014 KIA OPTIMA

AFTER RECEIVING AN REGULAR MAINTENANCE OIL CHANGE ON 8/25/20 @3:42PM MY VEHICLE STARTED TO TURN OFF AND ON AND LOUD KNOCKING COMING FROM THE ENGINE SO I IMMEDIATELY TURNED AROUND AND WENT BACK TO JIFFY LUBE WHERE I RECEIVED THE OIL CHANGE AND THEY PERFORMED A SECOND OIL CHANGE BAFFLED AS TO WHY MY VEHICLE WAS MAKING THE NOISE AFTER THE OIL CHANGE AFTER THE 2 CONSECUTIVE OIL CHANGE THE KNOCKING WAS WORSE AND THEY INSTRUCTED ME TO GO TO A DEALERSHIP ASAP....AS I WAS GOING TO THE CLOSEST DEALERSHIP MY VEHICLE STOPPED REPEATEDLY ON THE HIGHWAY MY 5 YEAR OLD GRAND DAUGHTER AND I WAS TERRIBLY AFRAID PEOPLE WERE HONKING THEIR HORNS SPEEDING PAST AND MY CAR STOPPED UNDER A BRIDGE TURN ABOUT STOPPING TRAFFIC AND IT WAS VERY FRIGHTENING AND FRUSTRATING WHEN I MADE IT TO THE DEALERSHIP THE MAN TOLD ME THAT I WOULD HAVE TO PAY @ $140 TO HAVE THE TECHNICIAN LOOK AT IT AND THAT THEY WERE CLOSING AT 5 SO I CALLED AAA TO TOW MY VEHICLE HOME AND I DON'T UNDERSTAND WHY THIS HAPPENED WHEN I KEEP THE MAINTENANCE ON MY CAR...PLEASE HELP, THANK YOU THAT WAS A VERY FRIGHTENING EXPERIENCE FOR ME AND MY GRAND DAUGHTER