NHTSA Complaint #11351703 — 2016 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11351703 |
| Vehicle | 2016 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 103,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED TO THE FORD DEALER IN MY TOWN WHICH IS WAS 2 HOURS AWAY. FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY. COST OF REPAIR IS 2400.00 OF COURSE I HAVE A LIFETIME WARRANTY ON MOST PARTS INCLUDING FUEL PUMP, ENGINE ,TRANSMISSION BUT RACK AND PINION NOT CONSIDERED UNDER THIS WARRANTY. *TR
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