NHTSA Complaint #11351635 — 2018 JEEP COMPASS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11351635
Vehicle 2018 JEEP COMPASS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 34,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I BELIEVED I HAD LOCKED MY DOORS ON 2 OCCASIONS USING MY ELECTRONIC KEY FOB. THE CAR BEEPED AND LIGHTS FLASHED INDICATING THAT THE DOORS WERE LOCKED. TWICE AFTER THINKING DOORS WERE LOCKED I WAS ROBBED OF APPROXIMATELY 55.00 HIDDEN IN MY GLOVE BOX AND CENTER CONSOLE. AFTER 2ND TIME, UPON INVESTIGATION OF THE LOCKING PROCEDURE I WAS ABLE TO DETERMINE THAT ALL DOORS EXCEPT DRIVER'S WOULD LOCK BUT NOT DRIVER'S EVEN THOUGH UPON WALKING AWAY THE INDICATORS SHOWED THAT ALL DOORS HAD LOCKED. EVEN WHEN IN CAR HITTING THE LOCK BUTTON ON INSIDE OF DOOR LOCKED ALL DOORS BUT DRIVER'S. I HAD TO USE KEY ON OUTSIDE TO FINALLY LOCK DOOR AND MANUALLY MOVE BUTTON ON INSIDE OF DOOR TO GET IT TO LOCK. I BELIEVE THIS TO BE A SAFETY ISSUE BECAUSE BELIEVING VEHICLE IS LOCKED WHEN IN FACT IT IS NOT ALLOWS FOR ASSAULT OR CAR JACKING OF ME WHILE STOPPED. IT HAS ALREADY COST ME MONEY AND TIME AND IT MAKES THE DOOR UNSAFE IF EVER HIT ON THE SIDE WHERE THAT DOOR IS LOCATED BECAUSE OF LESS STRENGTH IN THE DOOR. CAR UNDER WARRANTY BUT UPON FIXING IT DEALER STATES THAT WINDOW MOTOR FOR THAT DOOR ALSO NEEDS ATTENTION BUT NO PARTS AVAILABLE AT THIS TIME. I WILL BE LEAVING ON A 500 MI. TRIP TOMORROW WITHOUT THE ABILITY TO LOWER MY WINDOW ANOTHER POSSIBLE SAFETY ISSUE.

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