NHTSA Complaint #11351512 — 2016 FORD F-150

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11351512
Vehicle	2016 FORD F-150
Component	STEERING
Date of Incident	August 20, 2020
Date Filed	August 27, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AFTER STARTING VEHICLE I HEARD NOISE AFTER TURNING STEERING WHEEL TO BACK UP. PROCEEDED TO GO ON ROAD AND THE STEERING WAS NOT ACTING RIGHT. LIKE I HAD LOST MY POWER STEERING. TRIED TO MAKE TURN AND HAD TO COMMENSATE TO MAKE TRUCK STAY IN THE RIGHT LANE. NOT KNOWING WHAT WAS GOING ON TRIED TO GO STRAIGHT AS POSSIBLE TO A REPAIR SHOP I USUALLY USE. IT APPEARED TURNING WAS A PROBLEM. PULLED INTO THEIR PARKING LOT TURNING WHEEL REAL SLOW. THEY SAID IT WAS THE ELECTRIC STEERING PART AND IT SHOULD BE UNDER WARRANTY. LEFT THERE MAKING AS FEW AND SLOW TURNS AS POSSIBLE TO NEAREST WARRANTY STATION ABOUT 5 MILES AWAY, BILL TALLEY FORD IN MECHANICSVILLE. NOT SURE WHEN I WOULD HAVE NO POWER STEERING I WAS SCARED TO DRIVE 15 MILES TO WHERE I PURCHASED THE VEHICLE IN JAN., 2017, FROM SHEETY FORD. TALLEY FORD SAID THEY WOULD HAVE TO REPLACE WHOLE ELECTRIC POWER STEERING AS THERE WERE NO REPLACEMENT PARTS FOR THIS ITEM. I HAVE READ A LOT OF REPORTS AND REVIEWS AS FORD HAD THIS PROBLEM WITH OTHER MODELS AND HAS DONE NOTHING ABOUT IT. SAD I HAVE A TRUCK FOR LESS THAN 4 YEARS AND HAVING TO SPEND $2700,00 TO REPLACE A MAJOR PART THAT FORD KNOWS IS DEFECTIVE.

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