NHTSA Complaint #11351411 — 2015 KIA OPTIMA
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11351411 |
| Vehicle | 2015 KIA OPTIMA |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 81,868 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I AM SENDING THIS COMPLAINT IN REGARDS TO COMPLAINT #11317148. ON MARCH 09, 2020 I FILED A COMPLAINT ABOUT A POSSIBLE RECALL ISSUE TO MY 2015 KIA OPTIMA.I CONTACTED KIA MOTORS @800-333-4542 CASE #[XXX] SPOKE WITH [XXX] ABOUT THE ISSUE ON MARCH 16, 2020 AND [XXX] ON MARCH 17, 2020 AND THE RESPONSE WAS THAT PREMIER KIA LUFKIN TEXAS SAID I DECLINE TO HAVE THE POWER STEERING FLUID CHANGED WHICH WAS THEY DECLINE TO REPLACE THE STEERING COLUMN UNDER ANY WARRANTY, SO I DECIDED TO PAY THE $1298.00 ON JUNE 09, 2020 TO HAVE PREMIER KIA LUFKIN TEXAS TO REPLACE THE STEERING COLUMN FOR MY SAFETY AND MY FAMILY. I ALSO CONTACTED KIAPARTS.COM ABOUT WHERE TO LOCATE THE POWER STEERING RESERVOIR AND RECEIVED A EMAIL ON MAY 27, 2020 FROM [XXX]AT HANSOMOTORS PARTS DEPARTMENT INFORMING ME THAT MY 2015 KIA OPTIMA HAVE AN ELECTRONIC POWER STEERING. THERE IS NO PUMP OR RESERVOIR. BUT LIKE I SAY FOR SAFETY ISSUES I PAID THE $1298.00 TO REPLACE THE STEERING COLUMN. MY QUESTION NOW IS HAVE THERE BEEN ANY RECALLS FOR THIS ISSUE THAT WOULD WARRANT ME A REFUND OF $1298.00 THE AMOUNT I PAID PREMIER KIA ON JUNE 09, 2020? I WOULD ALSO LIKE TO RECEIVE UPDATES ON ANY AND ALL RECALLS CONCERNING MY 2015 KIA OPTIMA. THANKS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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