NHTSA Complaint #11351385 — 2014 DODGE DART

MY CAR HAS BEEN AT DEWEY SINCE JULY 23RD FOR A SERVICE TRANSMISSION LIGHT. WHEN I DROPPED MY CAR OFF, IT WAS PLUGGED INTO THE COMPUTER AND I WAS TOLD THAT THE CODE THAT POPPED UP WAS FOR A RECALL ON A TRANSMISSION MODULE AND ONCE THE SERVICE TECH LOOKED AT IT, I WOULD RECEIVE A CALL REGARDING ANY COSTS AND TIME OF REPAIR. AS I WAS LEAVING ON VACATION FOR THE WEEK, I WAS NOT TOO CONCERNED. SATURDAY 7/25 - I RECEIVED A CALL THAT A PART WAS ON ORDER AND THE CAR SHOULD BE READY MONDAY OR TUESDAY. AGAIN, AS I WAS ON VACATION, I SAID THAT WOULD BE JUST FINE. I STARTED CALLING AND TEXTING MY SERVICE ADVISOR, TRENT, THURSDAY (7/30) MORNING. I DID NOT HEAR ANYTHING FROM HIM UNTIL SATURDAY (8/1). HE STATED HE FORGOT TO CALL ME BUT THAT THERE WAS A PROBLEM WITH MY CAR. HE SAID THE MODULE WAS REPLACED AND WHEN THEY WENT TO START THE CAR, THERE WAS NO POWER. THE ELECTRICAL SYSTEM IS FRIED. HE SAID THAT THE LEAD TECH WOULD LOOK AT IT MONDAY AND WE WOULD GO FROM THERE. TUESDAY 8/4 - I RECEIVED A CALL FROM TRENT THAT THE LEAD TECH NEEDED TO REACH OUT TO CHRYSLER FOR ASSISTANCE. FRIDAY 8/7 - RECEIVED A CALL THAT CHRYSLER WAS SENDING ANOTHER MODULE AND IT SHOULD BE THERE MONDAY. MONDAY 8/8 - WE HAD THE STORM AND I DIDN'T HEAR ANYTHING WHICH IS UNDERSTANDABLE. THURSDAY 8/6 - RECEIVED A CALL THAT THE MODULE DID NOT WORK. CHRYSLER DECIDED TO SEND A WHOLE NEW TRANSMISSION. IT WILL BE HERE MONDAY OR TUESDAY AND WILL KNOW MORE BY END OF THE WEEK. MONDAY 8/10 - EMAIL SENT TO GM AT DEWEY EXPRESSING CONCERN. SPOKE WITH HIM REGARDING TRADING IN CAR OR ADDITIONAL WARRANTY ON MY CAR. TOLD NO ADDITIONAL WARRANTY WILL BE GIVEN. TRANSFER TO SALES. THURSDAY 8/13 - TOLD MY CAR WOULD BE READY EARLY NEXT WEEK. WEDNESDAY 8/17 - CALLED SERVICE AGAIN. WERE TOLD NOT SURE THAT THE NEW TRANSMISSION EVEN ARRIVED. WILL CALL BACK. DRIVE THROUGH THE DEALERSHIP AND MY CAR IS JUST SITTING OUTSIDE IN THE LOT.