NHTSA Complaint #11351372 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY AT ABOUT 40 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED CAUSING THE STEERING TO BECOME DIFFICULT. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO A DEALER (BOB MOORE FORD 8948 S I- 35 SERVICE RD, OKLAHOMA CITY, OK 73149) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.