NHTSA Complaint #11351370 — 2011 FORD EDGE

2011 FORD EDGE 102K MILES. FRONT DRIVER DOOR LIGHT AJAR, THE DOOR INDICATING ITS AJAR KEEPS THE LIGHTS IN THE VEHICLE ILLUMINATED, THIS IN TURNED DRAINED THE BATTERY. VERY HARD TO TELL THE LIGHTS INSIDE ARE ON DURING DAYLIGHT HOURS. UNFORTUNATELY THIS SITUATION LEFT MY WIFE AND KIDS STRANDED. LOOKED UP SOLUTIONS FOR THIS WHEN I RAN ACROSS THE RECALL 19N09 FOR THIS SITUATION. TOOK IT TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED AS THE THE ISSUE. THEY NOTED THIS WAS A VERY COMMON ISSUE WITH THESE CARS. UNFORTUNATELY TODAY'S DATE (8/26/20) WAS 26 DAYS PAST THE RECALL EXPIRATION DATE OF 7/31/20. THE DEALERSHIP ADVISED ME THEY COULDN'T FIX THE ISSUE UNDER THE RECALL DUE TO THE EXPIRATION AND THE REPAIR WOULD COST $471. I CALLED FORD DIRECTLY WHERE THEY POLITELY TOLD ME I MISSED THE DATE AND THEREFORE I WAS ON MY OWN. I'M VERY DISAPPOINTED IN FORD'S DECISION TO NOT STAND BEHIND THE RECALL AND TAKE CARE OF THE KNOWN ISSUE WITH THE EDGE AFTER BEING ONLY 26 DAYS AFTER A RECALL EXPIRED. I ASKED FORD IF THEY HAD NOTIFIED ME OF THIS ISSUE WITH THE VEHICLE PRIOR TO THE RECALL EXPIRING, THEY SAID THEY SENT ME A NOTICE IN JANUARY, I ASKED THEM TO CONFIRM THE ADDRESS THAT NOTICE WAS SENT TO AND THEY INTIMATELY ASKED ME TO VERIFY MY ADDRESS TO THEM. RED FLAG.... I GOT THE FEELING THEY DID NOT SEND OUT ANY NOTICE ON THIS RECALL AND THEY COULD NOT CONFIRM WHERE THEY SENT THE NOTICE TO. FORD ADVISED ME TO PAY UP, GET IT FIXED BUT KEEP THE RECEIPT IN CASE THE RECALL OPENS BACK UP THEY WOULD REIMBURSE ME FOR IT. VERY DISAPPOINTED IN THIS SITUATION AND IN FORD. THE WAY THE CAR IS CURRENTLY IS NOT SAFE FOR MY WIFE AND KIDS TO DRIVE. THE DEALERSHIP TOLD ME THAT I COULD JUST "DISCONNECT THE NEGATIVE TERMINAL TO STOP THE BATTERY FROM DRAINING"! FORD PLEASE DO THE RIGHT THING AND OPEN THIS RECALL BACK UP.