NHTSA Complaint #11351358 — 2018 GMC ACADIA

TL* THE CONTACT OWNS A 2018 GMC ACADIA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL AND TURNING OFF THE VEHICLE, THE VEHICLE WOULD START TO BING, LIGHTS WOULD STAY ON, AND DOORS WOULD NOT LOCK. THE SHIFT TO PARK MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO GET REPAIRED WHERE THE MANUAL TRANSMISSION MODE SWITCH WAS REPLACED, HOWEVER THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CHESROWN CHEVROLET BUICK GMC LOCATED AT 1701 COLUMBUS PIKE, DELAWARE, OH 43015) WHERE IT WAS DIAGNOSED THAT THE SHIFTIER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE, HOWEVER NO ASSISTANCE WAS OFFER. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. *DT THE CONSUMER STATED THE VEHICLE DISPLAY "SHIFT INTO PARK" ERROR. WHEN PLACING IT IN PARK. THE VEHICLE'S HEADLIGHTS AND INTERIOR LIGHTS REMAINED ILLUMINATED, AS WELL AS THE RADIO. ALSO, THE DOORS WOULD NOT LOCK. THE CONSUMER STATED THE SECTION OF THE SHIFTER THAT BOLTS INTO THE FLOOR NEEDED TO BE REPLACED. *THE VEHICLE WAS REPAIRED. JS