NHTSA Complaint #11351258 — 2016 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11351258
Vehicle 2016 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

DRIVING ON INTERSTATE 80 APPLIED BREAK AS TRAFFIC IN FRONT OF MY WAS SLOWING DOWN. CAR CONTINUED TO SLOW DOWN FAILED TO ACCELERATE. PULLED OFF INTERSTATE CALLED ROAD SIDE ASSISTANCE. CAR WAS TOWED 160 TO THE NEAREST DEALERSHIP. HAD TO RENT A CAR TO FOLLOW MY CAR TO DEALERSHIP ADVISES BY RSA THAT I COULD NOT RIDE WITH TOW DRIVER. ADVISED BY BY SERVICE MANGER THE NEXT DAY THAT CAR IS NOT DRIVEABLE, ENGINE NEEDS TO BE REPLACED. ADVISED THAT ADDITIONAL DIAGNOSTIC IS NEEDED TO SUBMIT FOR APPROVAL TO DETERMINE IF ENGINE WILL BE COVERED UNDER WARRANTY. STUCK IN CHEYENNE, WY OVER 1K MILES AWAY FROM. DEALER CAN'T OFFER ME A LOANER TOO FAR HOME AND CAN'T OFFER A RENTAL THAT CAN BE DRIVEN OUT OF STATE. FORCED TO FIND OTHER MEANS TO GET HOME. RECEIVE EMAIL AND HAVE A LETTER IN THE MAIL TODAY VEHICLE IDENTIFIED AS BEING INCLUDED IN CLASS ACTION SETTLEMENT FOR ENGINE FAILURE. SO NOW HERE I SIT AND WAIT NOT SURE IF REPAIR WILL BE COVERED AND WITHOUT A VEHICLE.

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