NHTSA Complaint #11351042 — 2016 CHEVROLET CRUZE

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number 11351042
Vehicle 2016 CHEVROLET CRUZE
Component AIR BAGS
Date of Incident
Date Filed
Mileage 143,000 miles
Crash Yes
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State WV

Consumer Description

I WAS IN A CRASH ON JULY 27,2020,PM HOURS.I WAS DRIVING STRAIGHT ON INTERSTATE,IT BEGAN RAINING,I SLOWED DOWN & ADJUSTED TRACTION CONTROL/STABILITY CONTROL SETTING.THE CAR VEERED TO THE RIGHT FOR SOME REASON,I GOT CAR BACK IN STRAIGHT MOTION,THEN IN A SPLIT SECOND,IT SHOT TO THE LEFT OF THE ROAD WAY.I TRIED GAINING CONTROL,TO GET BACK IN THE CORRECT LANE,AND THE CAR RAN INTO THE GUARDRAIL IN TRYING TO GET CONTROL OF IT. I DO NOT THINK THAT THE RATE OF SPEED,NOR WEATHER,WERE THE ONLY REASONS FOR THIS ACCIDENT. PRIOR TO THIS CRASH,MONTHS BEFORE,AT VARIOUS TIMES,AND AND FOR NO REASON, THE SERVICE POWER STEERING,AT TIMES THE SERVICE TRACTION CONTROL,AND AT TIMES THE SERVICE STABILITY MESSAGE WOULD APPEAR,ONLY FOR A SPLIT COUPLE OF SECONDS,AT RANDOM TIMES. THE CHECK ENGINE LIGHT WAS ON,AND A PRIOR CERTIFIED MECHANIC DIAGNOSED IT AS BANK 1 CATALYCT CONCERTER CLOGGED. WE,WERE TRYING TO GET THE VEHICHLE RE-DIAGNOSED BY A DIFFERENT MECHANIC SHOP,AT THE TIME FRAME THIS ACCIDENT HAPPENED,BUT,COVID 19,MADE THINGS TO DIFFICULT TO ARRANGE AND PLANS WERE IN PROGRESS TO HAVE IT CHECKED ASAP.I BELEIVE THE VEHICHLE HAD A MALFUNCTION AND HOPE TO GET THE SENSORS,COMPUTERS,RELAYS OR ANY OTHER CHECKED OUT BY YOU,NOT ONLY GM. EVERY AIRBAG ALONG DOORS OF CAR DEPLOYED.BUT, THE STEERING WHEEL AIRBAG DID NOT. MY HEAD HIT EITHER THE STEERING WHEEL OR WINDSHEILD. I HAD A BLOW TO MY HEAD. IF ALL OTHER AIRBAGS DEPLOYED,THEN I FEEL STEERING WHEEL BAG SHOULD HAVE ALSO. THIS IS SERIOUS MALFUNCTIONS. THERE WERE PROBLEMS FROM THIS CAR FROM DAY 1. THINGS WENT WRONG WAY BEFORE EXPECTED TIME FOR. SUCH AS HEATERCORE, IGNITION COIL,COOLANT LEAKS, THERMOSTAT HOUSING OUTLET, DRIVER DOOR WINDOW & MOTOR,ALL OF MOST WENT BAD BEFORE 80,000 MILES.EVEN ELECTRICAL SUCH AS DOOR CHIME,LIGHTS NOT WORKING AT CORRECT TIME. AIR BAG MALFUNCTION LED TO MY HEAD BEING HURT.THANK YOU.

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