NHTSA Complaint #11350640 — 2015 JEEP RENEGADE

VEHICLE VIN: [XXX], JEEP RENEGADE, 57000 MILES I PURCHASED A JEEP RENEGADE FOR MY WIFE AT [XXX] IN KILLEEN. TO MAKE A LONG STORY SHORT, THE DEALERSHIP RAN INTO A VIN ERROR THAT WE WERE TOLD WAS FIXED, BUT IT NEVER WAS BECAUSE WE REMAIN HAVING ISSUES WITH INSURANCE. I WORK IN LAW ENFORCEMENT AND LOOKED UP NHTSA DOCUMENTATION THAT SAYS THE DEALERSHIP SHOULD CONTACT THE MANUFACTURER UPON FINDING A DISCREPANCY AND APPARENTLY THIS WAS NEVER DONE. THE DEALERSHIP ALSO TOLD US THE JEEP WAS IN A MINOR ACCIDENT AND WE FOUND OUT THE CRASH WAS WORSE THAN MINOR, THE VEHICLE HAS ELECTRICAL ISSUES AND ONLY ONE KEY FOB. WE WERE PROMISED ANOTHER KEY FOB MADE, BUT HAVE JUST GOT THE RUNAROUND SINCE PURCHASE. THE VEHICLE WILL NOT LOCK SOMETIMES AND WE ARE WORRIED IT WILL NOT UNLOCK DURING AN EMERGENCY. THE VEHICLE CONTINUALLY TELLS US THE KEY FOB IS NOT IN THE VEHICLE WHILE DRIVING AND WHILE STATIONARY. THE JEEP ALSO HAS TRANSMISSION ISSUES WE WERE NEVER TOLD ABOUT. THE DEALERSHIP WILL NOT RESPOND TO THESE ISSUES AND I NEED TO FIND SOMEONE TO HELP. I HAVE GONE UP THERE AND SPOKE TO THE MANAGER AT SALES AND AT PARTS/SERVICE. THEY TOLD ME SEVERAL TIMES THEY WOULD CALL ME BACK AFTER GETTING MY INFORMATION, BUT NOTHING HAS BEEN DONE. DEALERSHIP LOCATION: [XXX] - 5200 E. CENTRAL TEXAS EXPY IN KILLEEN 76542, PH. (254)699-2909. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR