NHTSA Complaint #11350078 — 2016 FORD TRANSIT

TL* THE CONTACT OWNS A 2016 FORD TRANSIT. THE CONTACT STATED THAT TWO SEAT BELTS LOCATED IN THE LAST ROW OF THE TWELVE PASSENGER VAN FAILED TO LATCH. THE CONTACT HAD TAKEN THE VEHICLE TO COUGHLIN FORD OF CIRCLEVILLE (24001 US-23, CIRCLEVILLE, OH 43113) TO BE SERVICED FOR ANOTHER RECALL. WHILE AT THE DEALER, THE CONTACT MENTIONED THE ISSUES WITH THE SEAT BELTS AND WAS INFORMED BY THE DEALER THAT THEY WOULD LOOK INTO WHETHER THE SEAT BELTS WOULD BE COVERED UNDER WARRANTY. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V111000 (SEAT BELTS) WHICH HE LINKED TO THE FAILURE. THE CONTACT CALLED BACK THE SAME DEALER WHERE HE WAS INFORMED THAT THE SEAT BELTS WOULD NOT BE COVERED UNDER WARRANTY AND THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT ATTEMPTED MULTIPLE TIMES TO NOTIFY THE MANUFACTURER BUT EACH TIME THE CONTACT WAS PLACED ON AN EXTENDED HOLD. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 61,200.