NHTSA Complaint #11349877 — 2013 FORD TAURUS

WHILE DRIVING ON HWY.10 W. AT APPROX 70 MPH, THE WHEEL BECAME STIFF, MY SERVICE POWER STEERING LIGHT FLASHED, THE WHEEL LOCKED, CAUSING ME TO VEER INTO THE TRAFFIC OF AN 18 WHEELER. UNABLE TO CONTROL THE VEHICLE, I RAN OFF OF THE EMBANKMENT OF THE NEAREST EXIT. I TRIED TO ADD POWER STEERING FLUID BUT THERE WAS NO RESERVOIR. I GOOGLED A LOCAL REPAIR SHOP WHO ADVISED ME TO TAKE IT TO A FORD DEALERSHIP. STRANDED WITH NO STEERING, THIS CREATED AN ENORMOUS AMOUNT OF STRESS, I AM A CANCER SURVIVOR, MY LIFE FLASHED BEFORE ME. I WAS 8 MILES FROM A FORD DEALERSHIP, I TOOK A BACK ROAD AND CREEP AT 10 MILES AN HOUR WITH NO STEERING. $139 FOR DIAGNOSTIC AND $2500 FOR REPAIR; I DECLINED THE REPAIR AS I HAVE BEEN IN CANCER TREATMENT FOR THE PAST YEAR AND NOW COVID19. THROUGH THE GRACE OF GOD, STEERING RESUMED; I CONTINUE TOWARDS MY DESTINATION, LOS ANGELES, CA, SUDDENLY THE STEERING WENT OUT AGAIN ARRIVING IN REDLANDS, CA, AGAIN SWERVING RECKLESSLY PUSHING ME INTO TRAFFIC ON BOTH SIDES OF MY VEHICLE, VEERING ME OFF OF THE ROAD ONTO AN EXIT WHERE I WAS NEARLY REAR-ENDED AND SIDESWIPED BY VEHICLES EXITING HWY 10 W. FORD IN THE REDLANDS ASKED FOR $2,500 ONLY NOW I WAS PROVIDED WITH INFORMATION CONCERNING A RECALL ON THE POWER STEERING ON THE YEAR, MAKE AND MODEL OF MY CAR. I WAS TOLD THAT MY VIN WAS NOT COVERED. I WAS INSTRUCTED TO TAKE IT TO THE FORD DEALER IN THE CITY OF SAN BERNARDINO. THEY RESET THE COMPUTER THE POWER STEERING BEGAN TO WORK AGAIN, THEY DID NOT KNOW FOR HOW LONG. I IMMEDIATELY CANCELED MY TRIP TO LOS ANGELES TO GET MYSELF AND THE VEHICLE BACK TO SAFETY. I MADE IT TO THE ARIZONA BORDER, THE STEERING WENT OUT AGAIN; I WAS THROWN TO THE RIGHT SIDE OF THE ROAD NEARLY CRASHING INTO SEVERAL CARS. I CALLED AAA, TOWED CAR TO GLENDALE, AZ, SANDERSON FORD, 90 MILES OUT. I NEARLY LOST MY LIFE DUE TO THE FAULTY POWER STEERING UNIT. POWER RESUMED BUT WAS VERY STIFF.