NHTSA Complaint #11349775 — 2020 SUBARU ASCENT

LEMON LAW IN ACTION. I TOOK MY CAR TO CAPITAL SUBARU OF GREENSBORO AUGUST 2ND WITH A COMPLAINT OF CLICKING COMING FROM THE DASH. IT HAPPENS WHEN THE AC IS ON AND YOU ACCELERATE. THEY WERE ABLE TO DUPLICATE THE NOISE BUT DIDNT KNOW HOW TO FIX IT. THEY KEPT MY CAR FOR 2 WEEKS AND STILL DO NOT KNOW WHAT THE PROBLEM IS. THE RESPONSE THEY GAVE ME WAS TO PICK MY CAR UP AND BRING IT BACK WHEN THE NOISE GETS WORSE. COMPLAINTS WERE FILED WITH SUBARU OF AMERICA AND THEY SAID THE SAME THING. THIS CAR WAS PURCHASED IN DECEMBER 2019 AND THE NOISE AND ANSWER IS UNACCEPTABLE. I WILL NOT BE DRIVING MY 4 WEEK OLD SON IN A CAR MAKING A NOISE THAT NOT NO ONE KNOWS WHY. THIS COULD POTENTIALLY CAUSE AN ACCIDENT. THIS IS NOT THE FIRST ISSUE WITH THIS DEALERSHIP. SINCE I WENT PUBLIC WITH MY STORY, PEOPLE HAVE BEEN COMING FROM THE WOODWORKS WITH THEIR HORRIBLE EXPERIENCES WITH THIS PLACE. THEIR MECHANICS ARE SUB PAR BY FAR. MOST OF THE TIME THE CAR WAS SITTING IN THE PARKING LOT AND ONLY WENT ON A COUPLE OF 4 MINUTE TEST DRIVES. I WAS TRACKING IT WITH GEOLOCATION AND SPEED ALERTS. COMPLAINTS HAVE BEEN FILED WITH NCDOJ AND FTC AS WELL.