NHTSA Complaint #11349624 — 2018 CHRYSLER PACIFICA

I WAS DRIVING NEAR MY HOME AT 20MPH WHEN CAR CAME TO A DEAD STOP. IT FELT LIKE THE BOTTOM OF CAR HAD FALLEN. I TURNED OFF CAR AND RESTARTED IT TO SEE IF IT WOULD MOVE. IT WOULDN'T. I CALLEDAAA AND IT WAS TOWED TO AN AUTO SERVICE. IT WAS TRANSFERRED TO POMPEY AUTO GROUP IN SCRANTON, PA. HAD MY HUSBAND BEEN DRIVING THIS VEHICLE ON MAJOR HIGHWAYS FOR HIS JOB AT A HIGHER RATE OF SPEED, IT COULD'VE BEEN CATASTROPHIC. LUCKILY IT HAPPENED TO ME AS I WAS NOT TRANSPORTING MY GRANDCHILDREN AND I WAS CLOSE TO HOME. THINKING BACK MONTHS EARLIER, I RECALLED THAT ON MANY OCCASIONS, AS WE WERE BACKING OUT OF OUR DRIVEWAY, WE WOULD HEAR A GRINDING NOISE. IT WAS MENTIONED TO SEVERAL REPAIRMEN , INCLUDING AUTHORIZED CHRYSLER SERVICEMEN, AND NO ONE SUPPOSEDLY FOUND ANY ISSUES. BY THE WAY, BACK IN SEPTEMBER OF 2019, WE ALSO HAD A PROBLEM WITH THE BATTERY THAT CONTROLS THE ENGAGEMENT IN THE PARK POSITION. WE HAVE DOCUMENTATION FOR BOTH ISSUES, SHOULD YOU NEED FURTHER INFORMATION. INDEED, BOTH ISSUES ARE SAFETY ISSUES AND BOTH COULD CAUSE DEATHS IF THEY ARE NOT IMMEDIATELY SOLVED. THE ISSUE W/ THE BATTERY PARK POSITION ENGAGEMENT OCCURRED WHILE THE CAR WAS STOPPED ON A MAJOR HIGHWAY IN NJ. THE LAST PROBLEM OCCURRED ON A CITY STREET ON JULY 30, 2020.