NHTSA Complaint #11349239 — 2017 FORD EXPLORER

I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).