NHTSA Complaint #11349084 — 2014 RAM 2500

TRUCK WAS IN MINOR ACCIDENT, HIT IN REAR. USAA INSURANCE. USAA ADMITTED LIABILITY FOR CLAIM AND REFERRED TO MIKE'S AUTOBODY IN CONCORD, CA. WHEN THE VEHICLE WAS PICKED UP FROM THE BODY SHOP I TOLD MIKE'S AUTOBODY THAT THE BRAKES SEEMED TO GO TO THE FLOOR AND THEY WERE FINE WHEN I BROUGHT THE TRUCK IN FOR THE BODY WORK. MIKE'S AUTOBODY REFUSED TO LOOK AT THE BRAKE ISSUE, STATING THAT THEY DID NOT DO ANYTHING TO THE BRAKE SYSTEM. THE NEXT DAY MY SON WAS BORN. GOING TO THE HOSPITAL WITH MY WIFE IN LABOR AND RETURNING WITH MY INFANT SON I NOTICED THE BRAKES ALMOST NOT FUNCTIONING. WE ALMOST HAD AN ACCIDENT. THE BRAKES CONTINUED TO DEGRADE. A LOCAL BRAKE SHOP INSPECTION REPORT STATED THAT THE BRAKE LINES WERE SMASHED UNDER THE TRUCK BED NOT ACCESSIBLE WITHOUT REMOVAL OF THE TRUCK BED. I AGAIN ASKED MIKE'S TO REPAIR THE ISSUE. I DEMANDED THEY REPAIR OR I WOULD HAVE TO SEEK LEGAL ACTION IF THEY DID NOT TAKE CARE OF THE SAFETY ISSUE THE MANAGE OF MIKE'S AUTOBODY REFUSED AND SAID "SEE YOU IN COURT." DODGE DEALER CONFIRMED THAT THE BRAKES LINES WERE CRUSHED WHEN MIKE'S AUTOBODY. DEALER TOOK PHOTOS OF ENTIRE PROCESS REMOVING TRUCK BED AND BRAKE LINES WERE CRUSHED WHEN MIKE'S AUTOBODY INSTALLED THE TRUCK BED. . MY REQUEST IS THAT THE NHTSA ISSUE A CITATION TO MIKE'S AUTOBODY AND USAA INSURANCE FOR FAILING TO ADDRESS A COMPLAINT ABOUT A POTENTIALLY LIFE-THREATENING SAFETY ISSUE TO MOTIVATE THEM TO RESPOND APPROPRIATELY TO SERIOUS HIGHWAY SAFETY ISSUES IN THE FUTURE. USAA REPRESENTATIVES ALSO DID NOT TAKE THE ISSUE SERIOUSLY AND ATTEMPTED TO AVOID FAULT BY STATING THAT THE BRAKE ISSUE MAY HAVE OCCURRED DURING THE ACCIDENT 2 YEARS AGO, IN THEIR REPLY TO THE COMPLAINT SUBMITTED TO THE INSURANCE COMMISSIONER. EVEN IF THAT WERE THE CASE, THEY ARE LIABLE. EVIDENCE SHOWS THAT THE BRAKES WERE DAMAGED BY MIKE'S AUTOBODY