NHTSA Complaint #11348982 — 2010 CHEVROLET TRAVERSE

I AM CONTACTING YOU REGARDING A 2010 CHEVROLET TRAVERSE LT I PURCHASED FROM CARVANA. THE VEHICLE WAS DELIVERED ON SUNDAY, OCTOBER 13, 2020. THE VEHICLE WAS RE-SCHEDULED SEVERAL TIMES BEFORE IT WAS DELIVERED. I WAS CONTACTED VIA PHONE ON THE DELIVERY DATE VIA CARVANA CUSTOMER ADVOCATE TO INSTRUCT ME THE VEHICLE DRIVER SIDE-VIEW MIRROR, DRIVER DOOR LATCH WAS DAMAGED IN ROUTE TO THE CARVANA HUB LOCATED IN BIRMINGHAM, ALABAMA. THE ADVOCATE ADVISED ME THEY CAN RE-SCHEDULED THE DELIVERY TO HAVE IT REPAIRED. I INFORMED THE ADVOCATE I WAS IN DESPERATE NEED OF A VEHICLE AND COULD NOT AFFORD FOR IT TO BE RE-SCHEDULED AGAIN. SHE ASSURED ME THAT I CAN TAKE THE VEHICLE TO A CERTIFIED SERVICE CENTER AND HAVE A SERVICE ADVISOR TO GIVE THEM A CALL TO COVER THE LABOR AND REPAIRS AND THEY WILL COVER IT. UNFORTUNATELY, I HAD BEEN WITHOUT A VEHICLE FROM OCTOBER 2019 TO MARCH 2020 AFTER RECEIVING THIS VEHICLE IT HAS BEEN ISSUE AFTER ISSUE. THE REPAIRS THAT WAS DONE IS LISTED BELOW. 'WINDOWS (SAFELITE) 'WINDOW MOLDING 'CAR MATS 'PASSENGER HEATED SEAT 'TIRES 'RACK AND PINION 'OIL PAN, GASKET AND OIL FILTER 'WATER PUMP AND GASKET 'BALL JOINTS 'UPPER AND LOWER CONTROL ARMS 'FRONT RIGHT AND LEFT STABILIZER BARS 'FRONT BRAKES 'REAR BRAKES 'ROTORS TURNED 'FRONT STRUTS 'AIR CONDITION HOSES AND FREON, I HAD TO PAY THE WARRANTY WAS UP 'DRIVER HANDLES DRIVER, PASSENGER, AND BACK HANDLE 'EXHAUST LEAK AND MANIFOLD CAT BACK 'MUFFLERS (4) 'CADILLAC CONVERTER (4) 'EXHAUST 'KEYS (2) FOB (2)