NHTSA Complaint #11348981 — 2016 CADILLAC ESCALADE WHEELS

Complaint Details

ODI Number	11348981
Vehicle	2016 CADILLAC ESCALADE
Component	WHEELS
Date of Incident	July 29, 2020
Date Filed	August 13, 2020
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I HAVE TAKEN MY ESCALADE TO THE DEALERSHIP FOR A SHUDDER ISSUE. THEY HAVE AGREED TO FIX THE TRANSMISSION SINCE I AM AT 35K MILES BUT THEY COME UP AND SAID MY WHEELS ARE BENT. AFTER MY ROTATION LAST YEAR, BOTH WHEELS ARE NOW ON THE REAR OF THE TRUCK. I KNOW THAT I HAVE NOT HIT ANYTHING OR WENT OVER ANYTHING THAT COULD HAVE DAMAGED MY WHEELS. THIS HAS TO BE SOME TYPE OF DEFECT BUT THE DEALERSHIP WANTS TO CHARGE $1600 FOR TWO WHEELS. AS I SAID, MY TRUCK ONLY HAVE 35K MILES AND I AM THE ONLY ONE THAT DRIVES IT. WITH THESE WHEELS BEING BENT, THERE IS NO PHYSICAL DAMAGE BUT I WORRY THAT IT WILL MESS WITH MY SUSPENSION.

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