NHTSA Complaint #11348923 — 2020 SUBARU LEGACY

LEFT HOME TO TAKE MY WIFE TO WORK AT 7:45 AM ON AUGUST 7, 2020 IN A LOANER CAR SUPPLIED TO US BY MAPLE HILL SUBARU OF KALAMAZOO MICHIGAN WHILE OUR 2015 SUBARU WAS HAVING EMISSIONS AND RECALL WORK BEING PERFORMED ON IT. WE HAD TRAVELED A FEW MILES SOUTHBOUND WHEN WE APPROACHED A FOUR WAY STOP WHERE WE MADE A LEFT TO HEAD EAST AFTER COMPLETING THE TURN THE SUN WAS DIRECTLY IN OUR VISION WE BOTH PUT OUR VISORS DOWN WE WERE JUST STARTING TO ACCELERATE APPROXIMATELY 15 MPH WHEN WE HEARD A POP. THESE ARE PAVED RURAL ROADS NO ONE OTHER THAN US WAS AT THE INTERSECTION OF THE FOUR WAY OR IN FRONT OF US HEADING EASTBOUND AFTER TRAVELING A SHORT DISTANCE MAYBE A HALF MILE CRACKS STARTED SPREADING ACROSS BOTH SIDES OF THE WINDSHIELD FROM THE UPPER PASSENGER SIDE OF THE WINDSHIELD. THIS WAS A LOANER CAR,I RETURNED IT THE FOLLOWING MONDAY, THERE WERE NO CHIP OR CRACKS IN THIS WINDSHIELD, THERE WERE NO OTHER VEHICLES AROUND US WHEN THIS HAPPENED. THIS VEHICLE HAS APPROXIMATELY 6000 MILES ON IT. THERE WAS ONE THING I DID NOTICE ON THIS WINDSHIELD IN THE MORNING WHEN THERE WAS MOISTURE ON IT YOU COULD SEE SUCTION CUP MARKS ON ALL FOUR CORNERS OF THE WINDSHIELD WHICH COULD INDICATE THIS HAS HAPPENED BEFORE WITH THIS VEHICLE.