NHTSA Complaint #11348818 — 2014 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11348818
Vehicle	2014 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	August 12, 2020
Date Filed	August 12, 2020
Mileage	100,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

I RECEIVED A WRITTEN NOTICE FROM FORD CORPORATE THAT MY VEHICLE WAS SUBJECT TO A RECALL CONCERNING DOOR LATCH SPRINGS. IT DIRECTED ME TO RECORD THE MODEL NUMBER OF EACH OF THE FOUR DOOR LATCHES. THIS I DID AND WAS FURTHER DIRECTED TO GO ONLINE TO WEB SITE TO RECORD THE NUMBERS. THE WEB SITE DOESN'T EXIST AND WHEN YOU GO THERE YOU GET A FAULT 404. WHEN I THEN CALLED MY LOCAL DEALER,FORD COUNTRY IN HENDERSON, NV THEY MADE ME AN APPOINTMENT FOR THEM TO CHECK THE LATCHES. WHEN I ARRIVED AT THE APPOINTED TIME, I WAS TOLD THAT I MUST LEAVE THE VEHICLE OVER NIGHT AS THERE WERE 18 OTHER VEHICLES AHEAD OF ME. WHY WOULD A DEALERSHIP SCHEDULE 19 VEHICLES AT THE SAME TIME FOR A VISUAL INSPECTION WHICH TOOK ME LESS THAN 15 MINUTES TO PERFORM?

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