NHTSA Complaint #11348764 — 2016 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11348764
Vehicle	2016 FORD EDGE
Component	STEERING
Date of Incident	August 10, 2020
Date Filed	August 12, 2020
Mileage	25,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

I WENT TO START MY CAR AND FOUND MY BATTERY WAS LOW. I GOT THE CAR JUMP STARTED AND WHEN I PUT IT IN GEAR THE POWER STEERING WAS NO LONGER WORKING. I TOOK IT TO THE DEALER AND WAS TOLD IT NEEDED TO REPLACE THE STEERING GEAR ASSEMBLY. THIS IS ON A CAR THAT IS LESS THAN 4 YEARS OLD AND HAS LESS THAN 26,000 MILES. I AM TOLD THE WARRANTY IS 3 YEARS OR 36,000 MILES WHICHEVER COMES FIRST. BASED ON MY RESEARCH IT LOOKS LIKE OTHERS HAVE HAD SIMILAR ISSUES WITH THE STEERING GEAR ASSEMBLY. I DROVE THE VEHICLE ON THE HIGHWAY THE NIGHT BEFORE AND THERE WAS NO HINT OF ANY PROBLEMS.

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