NHTSA Complaint #11344105 — 2013 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11344105
Vehicle	2013 RAM 1500
Component	STEERING
Date of Incident	August 6, 2020
Date Filed	August 8, 2020
Mileage	27,335 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

MY 2013 RAM 1500 LARAMIE LONGHORN WITH 27394 ORIGINAL MILES SUFFERED A POWER STEERING FAILURE. ACCORDING TO THE DEALER TECHNICIAN'S TESTS..."INTERNAL FAULT IN ELECTRONIC POWER STEERING SYSTEM...NEED TO REPLACE STEERING RACK/ EPS MODULE ASSY". FORTUNATELY, I HAPPEN TO BE OFF ROAD WHEN IT FAILED SO IT WAS NOT HAZARDOUS TO ME. I MANAGED TO OPERATE STEERING USING MANUAL POWER TO GET HOME AND LATER TO THE DEALER. IN SEARCHING THE INTERNET, I DISCOVERED 64 COMPLAINTS WITH NHTSA OF MY MODEL YEAR FAILURE OF THE ELECTRONIC POWER STEERING....I ALSO DISCOVERED THAT THERE IS A RECALL FOR THE SAME FAILURES IN MODEL YEARS 2015 AND 2016 RAMS. APPARENTLY MANUFACTURER WAS USING SAME TECHNOLOGY IN MY MODEL YEAR AS IN 2015/ 2016 SO WHY ISN'T THE RECALL APPLICABLE TO MY VEHICLE AND OTHER 2013 RAMS?

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