NHTSA Complaint #11343891 — 2012 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2012 HONDA ODYSSEY. THE CONTACT STATED THAT SHE HAD EXPERIENCED AN INTERMITTENT DRIVER SIDE SLIDING DOOR FAILURE. THE CONTACT STATED THAT UPON PULLING THE DRIVER SIDE SLINGING DOOR HANDLE, THE DOOR WOULD NOT SLIDE BACK AS NEEDED. THE CONTACT TOOK THE VEHICLE TO HONDA OF ESCONDIDO (1700 AUTO PARK WAY N, ESCONDIDO, CA 92029) WHERE THEY FAILED TO DUPLICATE THE FAILURE. THE DEALER WAS ABLE TO REPLACE ALL THE CABLE WIRES IN THE DEFECTIVE DOOR HOWEVER, THE FAILURE PERSISTED. THE CONTACT BROUGHT THE VEHICLE BACK TO THE DEALER TEN MONTHS LATER WHERE THEY PERFORMED A LATCH ADJUSTMENT ON THE DEFECTIVE DOOR; DESPITE THE REPAIR, THE FAILURE STILL PERSISTED. SINCE THE LAST REPAIR, THE FAILURE BECAME MORE FREQUENT AND THE DEALER HAD RECENTLY SUGGESTED THAT THE CABLES BE REPLACED YET AGAIN. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.