NHTSA Complaint #11343870 — 2013 RAM 3500

TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, WITHOUT WARNING A VIOLENT SHAKING OCCURRED WITHIN THE STEERING WHEEL. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING WHEEL, VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON WHICH THEN RESUMED BACK TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT END WAS INSPECTED AND DETERMINED THAT THE FRONT LOWER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER, PLANET FORD-DODGE LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338 WAS CONTACTED AND INFORMED THE CONTACT THAT NO WARRANTY WAS AVAILABLE ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 162,000.