NHTSA Complaint #11343694 — 2013 DODGE DURANGO SEATS

Complaint Details

ODI Number	11343694
Vehicle	2013 DODGE DURANGO
Component	SEATS
Date of Incident	August 5, 2020
Date Filed	August 6, 2020
Mileage	103,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CONTINUED DRIVING TO HER RESIDENCE. THE CONTACT STATED WHEN EXITING THE VEHICLE, SHE BECAME AWARE THE FRONT DRIVER SIDE HEADREST WAS GAPED OPEN. THE CONTACT CALLED MARMIE CHRYSLER DODGE JEEP RAM LOCATED AT 1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 103,000.

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