NHTSA Complaint #11343665 — 2016 FORD FUSION

I HAVE A CAR HEALTH MONITOR PLUGGED INTO MY OBD II PORT, IT'S OUT JUST ONE DAY READ (CYLINDER 2 MISFIRE) SO I DRIVE TO WORK AND THEN CALL HILTOP FORD (RICHMOND CA)TO BRING IT IN TO SEE WHAT'S WRONG. THEY PERFORMED RECALLS BUT AS FAR THE ISSUE I BROUGHT IT IN FOR THEY SAID, THAT THEY HAD NO IDEA WHAT'S WRONG WITH THE CAR AND HAVE TO REPLACE THE ENTIRE ENGINE. AND DIRECTLY AFTER TELLING ME THIS AND ME LEAVING I GET A CALL FROM THE SALES DEPARTMENT TRYING TO SET UP AND APPOINTMENT TO PURCHASE A NEW VEHICLE! SO NOW I'M OF THE MINDSET THAT SOMETHING IS FISHY. I THEN TOOK THE CAR TO A MECHANIC I KNOW, DURING THAT RIDE MY CAR BEGINS TO OVERHEAT, OFF AND ON. AFTER GETTING THE CAR TO THE MECHANIC HE RAN HIS DIAGNOSTICS AND TOLD ME YEAH MY I HAVE A SPARK PLUG THAT'S OUT AND NEEDS TO BE REPLACED. I GET THAT DONE, EVERYTHING IS FINE FOR ABOUT 3-4 WEEKS. THEN THE SAME THING HAPPENS (CYLINDER 2 MISFIRE AND OVERHEATING) AT THIS POINT I DON'T TRUST FORD CAUSE THEY NEW THEY AT LEAST KNEW THE SPARK PLUGS WAS OUT. BACK TO THE MECHANIC I GO, HE THEN LET'S ME KNOW THAT THERE'S A NOTICE OUT DESCRIBING THE ISSUE SO HE TOLD ME TO CONTACT FORD TO SEE IF THEY'D FIX IT. AGAIN FORD 'KNEW NOTHING' OF THE SORT. AND MY CAR JUST STOPPED AND WON'T START AND IT IS DIRECTLY RELATED TO THE ISSUES THE CAR HAS HAD. NOW HERE I AM TRYING TO FIND THE BEST COURSE OF ACTION AND NOT HAVE TO PURCHASE A NEW CAR. NOT SURE WHY THIS ISN'T RECALLED WHEN IT'S HAPPENING TO A LOT OF PEOPLE.