NHTSA Complaint #11343586 — 2010 SUBARU OUTBACK

I BEGAN HEARING UNUSUAL SOUNDS WHEN DRIVING MY VEHICLE IN JUNE. IT WASN'T CONSISTENT. IT WOULD HAPPEN SOMETIMES WHEN I WOULD BRAKE, EXCEL, TURN, MOSTLY IN CITY TRAFFIC. I COULDN'T FIGURE IT OUT. IT CONTINUED TO BECOME MORE FREQUENT AND LOUDER. ON JULY 2ND, IT BECAME VERY BAD, ESPECIALLY WHEN I BACKED INTO MY DRIVEWAY. I WAS AFRAID TO DRIVE THE CAR ANYMORE. I WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH THE SUBARU DEALERSHIP, WHICH I WAS TOLD WOULD BE 7-10 DAYS BEFORE THEY COULD EVEN LOOK AT IT, SO I TOOK IT ELSEWHERE. IT TURNED OUT TO BE MY SUB FRAME. I WAS TOLD THE CONDITION WAS VERY DANGEROUS. THE MECHANIC WAS FAMILIAR WITH THIS PROBLEM, HAVING JUST RECENTLY REPLACED THE SUB FRAME IN A 2011 SUBARU LEGACY. HE MENTIONED THE METAL THEY USE IS OF POOR QUALITY AND THEIR WELDS ARE NOT DONE WELL. MY VEHICLE ONLY HAD 102,000 MILES ON IT.