NHTSA Complaint #11343560 — 2015 KIA SORENTO

UPON A COLD STAR, ENGINE RATTLES LOUDLY. THIS WAS DETERMINED TO BE A TIMING CHAIN TENSIONER. THIS IS A KNOWN PROBLEM I KIA'S ACROSS MANY MODELS. SOMEHOW THE SORENTO WAS EXCLUDED. OF COURSE OUR VEHICLE IS AT 101,000 MILES AND KIA NOT ONLY REFUSES TO COVER IT, THE WANT $3100 TO MAKE THE REPAIRS. I CONTACTED KIA CORPORATE, THE LED ME ON AND CHANGED THEIR STORY 3 TIMES OVER 2 WEEKS AND ULTIMATELY DECLINED TO HELP. THIS IS A KNOW PROBLEM AND THERE ARE OTHER ADVISORIES WITH OTHER MODELS. IT'S THE SAME TENSIONER, I DON'T KNOW HOW THEY CAN PICK AND CHOOSE.