NHTSA Complaint #11343438 — 2020 RAM 1500

ON SUNDAY, JULY 19, 2020, PARKED AND TURNED ON THE AC. START SMELLING SOMETHING BURNING AND WHITE SMOKE STARTED TO COME OUT OF FRONT AND CAB VENTS. IMMEDIATELY TURNED OFF AND LET TRUCK SIT FOR 30 MINUTES AND DROVE ABOUT TEN MILES AND THE WHITE SMOKE AND SMELL RETURNED. PULLED OVER ON THE FREEWAY TO CHECK UNDER THE HOOD FOR SMOKE. NO SMOKE WAS COMING FROM THE ENGINE COMPARTMENT. SO, WE CALLED DEALERSHIP TO SEE IF THIS WAS NORMAL FOR AN ECODIESEL TRUCK. THE SMELL AND SMOKE GAVE PASSENGERS INSIDE THE VEHICLE HEADACHES. WE WERE MADE AWARE THAT THIS WASN'T NORMAL AND NEEDED TO BRING THE TRUCK IN. THE SMOKED CONTINUED TO TRAVEL THROUGHOUT THE TRUCK VENTS EVEN AFTER IT WAS PARKED AT THE RESIDENT. JULY 20,2020 CONTACTED ROADSIDE SERVICES AND HAD THE TRUCK TOWED TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSTIC WAS THE HEATER CORE CAUSED THESE PROBLEMS. PASSENGERS EXPERIENCED HEADACHE FROM THE SMOKE AND BURNING SMELL. THIS IS A SAFETY HAZARD ESPECIALLY FOR SOMEONE THAT IS UNABLE TO SMELL, ESPECIALLY IF ALL THE WINDOWS ARE UP. THE TRUCK HAS LESS THAN 3,500 MILES. THIS WAS A BRAND NEW 2020 VEHICLE AND IS STILL AT THE DEALERSHIP BEING REPAIRED.