NHTSA Complaint #11343363 — 2017 THOR MOTOR COACH PALAZZO

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11343363
Vehicle 2017 THOR MOTOR COACH PALAZZO
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 12,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

WHEN PARKED IN A PARKING LOT AFTER A 1HR DRIVE, THE ONLY EXIT DOOR THE VEHICLE HAS DID NOT OPEN, PREVENTING US FROM EXITING THE VEHICLE. OTHER CAMPERS PARKED IN THE SAME LOT WERE UNABLE TO OPEN THE DOOR FORM THE OUTSIDE BUT ABLE TO HAND ME TOOLS TO TAKE THE LOCK APART FROM THE INSIDE AND OPEN THE DOOR USING PLIERS AND A SCREW DRIVER. THE DOOR LATCH MADE OF A ZINC OR SIMILAR DIE CASTING HAND BROKEN IN HALF PREVENTING THE RETRACTION OF THE LATCH AND KEEPING THE DOOR LATCHED.

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