NHTSA Complaint #11343136 — 2015 MERCEDES-BENZ CLA250

ML 250 BLU TECH DIESEL. 55,000 MILES. VEHICLE HAD BEEN PREVIOUSLY MAINTAINED ONLY BY MERCEDES BENZ AND EVERY RECOMMENDED SERVICE HAD BEEN COMPLETED TIMELY BY ONLY MERCEDES BENZ. 1 MONTH OUT OF WARRANTY AND THE CAR WAS INSPECTED BY MERCEDES 30 DAYS PRIOR AND GIVEN A CLEAN BILL OF HEALTH. NO WARNING LIGHTS EVER CAME ON PRIOR TO OR DURING THE INCIDENT. THIS COMPLAINT IS VERY SIMILAR TO ANOTHER ON YOUR WEBSITE ALSO INVOLVING THE SAME PARTS. VEHICLE WAS COMPLETELY STOPPED AT A MAJOR 4 WAY INTERSECTION. WHEN I TRIED TO MAKE A LEFT TURN A HORRIBLE LOUD GRINDING NOISE WAS HEARD FROM THE BACK OF THE VEHICLE. THE VEHICLE JUST SEIZED. WHEN I TRIED TO GO SHIFT INTO PARK, THE BRAKES FAILED TO WORK, STEERING WAS INCREDIBLY DIFFICULT. THE CAR HAD TO BE PUSHED OFF THE HIGHWAY AND TOWED TO MERCEDES. DIAGNOSES WAS FRONT DRIVE SHAFT BROKEN AND 2 REAR COIL SPRINGS BROKEN SIMULTANEOUSLY. I HAVE HAD MANY VEHICLES NEVER HAD I HEARD OF A DRIVE SHAFT BREAKING AT 55,000 AND CERTAINLY NEVER SIMULTANEOUSLY WITH REAR COIL SPRINGS. THE CAR IS DRIVEN UNDER NORMAL CIRCUMSTANCES, NO TOWING NO EXCESSIVE WEIGHT, ETC. MERCEDES WAS CONTACTED, THE OFFERED A 5% DISCOUNT AS A "GOOD WILL" GESTURE BUT REFUSED TO STAND BEHIND THEIR PRODUCT AND ADVISED THIS WAS NOT PART OF A PRIOR RECALL. THEY FURTHER STATED WHEN THE CAR WAS CHECKED 30 DAYS PRIOR THE DRIVE SHAFT AND COIL SPRINGS ARE NOT DISCOVER-ABLE.