NHTSA Complaint #11343074 — 2015 NISSAN SENTRA

RUST/CORROSION AND PEELING OF PAINT (DELAMINATION) APPEARED AFTER 3 YEARS ON THE ROOF. CAR IS A WHITE NISSAN SENTRA 2015 AND I FILED A COMPLAINED WITH NISSAN AND I WAS TOLD THAT ITS NOT COVERED BECAUSE IT WAS OVER 3 YEARS EVEN AFTER SHOWING THE NISSAN WARRANTY BOOKLET DOCUMENT. I WAS GIVEN SEVERAL OPTIONS BY NISSAN, PAY $9,000.00 MY SHARE TO PAY THE BODY PAINT, $5,000.00 DISCOUNT TO BUY A NEW CAR PLUS 2 YEARS EXTENDED WARRANTY. CAR HAS ONLY 30,000 MILES ON IT WHEN I COMPLAINED JULY OF 2019. I WAS ASKED SEVERAL TIMES TO GET AN ESTIMATE FOR A PAINT JOB TOO. I TALKED TO MORE THAN 1 REPRESENTATIVE DURING THIS ORDEAL AND EVEN PLEADED WITH THEM TO JUST PAINT THE ROOF PART AND THEY SAID NO BECAUSE ITS NOT GUARANTEED THAT IT WILL ONLY BE THE ROOF THAT WILL START PEELING. MY LAST CONVERSATION WITH THEM (KACHA, EXECUTIVE) WAS LAST YEAR WHEN I GAVE UP BECAUSE IT GAVE US TOO MUCH ANXIETY AND GRIEF. THIS IS MY SON'S CAR WHO IS A FIRST RESPONDER AND STILL PAYING FOR THIS CAR TOO. WE WERE A NISSAN FAMILY AND ALWAYS BOUGHT 4 BRAND NEW NISSAN FOR THE PAST 20 YEARS.