NHTSA Complaint #11342704 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11342704
Vehicle 2014 TESLA MODEL S
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 107,484 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

DROVE OUT OF TOWN AND PARKED THE VEHICLE IN DRIVEWAY FOR ABOUT 5 HOURS, WHEN I RETUNED TO DRIVE IT BACK (10 PM) CENTER TOUCH SCREEN WAS BLANK. I NOTICED THAT THERE WAS LOSS OF FUNCTION OF NEARLY EVERYTHING IN THE VEHICLE. I COULD STILL DRIVE IT BUT WITH ABILITY TO USE TURN SIGNAL LIGHTS, OR HEADLIGHTS (VERY DANGEROUS DRIVE AT NIGHT). STEERING WHEEL BUTTONS, AC, AUDIO, PHONE BLUETOOTH, AND ALL CONTROLS OF THE VEHICLE WERE COMPLETELY LOST. IT WAS 90 DEGREES OUTSIDE THAT NIGHT AND HAD TO DRIVE WITHOUT AC, I COULD NOT MAKE OR RECEIVE PHONE CALLS DUE TO BLACK SCREEN, SUN ROOF COULD NOT BE OPENED. BASICALLY THE VEHICLE BECAME A BARE BASIC VEHICLE WITHOUT ANY OF THE SAFETY FEATURES OR EVEN THE BASIC FEATURE SUCH AS SIGNAL LIGHTS. I AM NOT SURE IF THERE WAS AN EMERGENCY IF AIRBAGS WOULD HAVE RESPONDED EITHER! THE CAR FELT JUST TOO SCARY TO DRIVE!! ODOMETER WOULD NOT COUNT THE MILES TOO, ODOMETER IS LOST AND APP SHOWS THE MILEAGE FROM YESTERDAY (EVEN THOUGH I DROVE 50 MILES ON IT TO GET HOME), I EVEN NOTICE BATTERY STARTED DRAINING FASTER WHILE I WAS DRIVING IT BACK HOME.. PERFORMED SOFT AND HARD RESET PER TESLA WEBSITE RECOMMENDATIONS WITHOUT ABILITY TO RESTORE ANY OF THE FUNCTIONS OR MAKE THE CENTER SCREEN DISPLAY ANYTHING. I ATTEMPTED CONNECTING THROUGH THE TESLA APP, AND ALTHOUGH I WAS ABLE TO CONNECT TO THE VEHICLE, THE CAR WOULD NOT RESPOND TO APP FOR ANY OF THE CONTROLS, CLIMATE ETC. CONTACTED TESLA NEXT MORNING AND THEY STATED THAT SINCE VEHICLE IS OUT OF WARRANTY THAT I WILL HAVE TO BRING IT TO SERVICE CENTER OR TOW IT IF UNSAFE TO DRIVE AND PAY FOR REPAIR TO RESTORE ITS FUNCTIONS. THE SMALL DASH SCREEN STILL WAS WORKING, BUT CONTINUES TO DISPLAY A MESSAGE TO "WAIT WHILE VEHICLE SYSTEMS POWER UP". IT IS COMPLETELY AN UNSAFE CAR AT THIS TIME ON EVERY LEVEL

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