NHTSA Complaint #11342597 — 2008 CHRYSLER TOWN AND COUNTRY

TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE SPEED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO REEDMAN TOLL CHRYSLER DODGE JEEP RAM OF SPRINGFIELD (770 BALTIMORE PIKE, SPRINGFIELD TOWNSHIP, DELAWARE COUNTY, PENNSYLVANIA, PA 19064) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE WIN MODULE AND THE CONTACT WAS INFORMED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE WIN MODULE WAS REPLACED IN 2015 HOWEVER, THE FAILURE RECURRED. THE CONTACT EXPERIENCED THE FAILURE MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (14358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND IT WAS CONFIRMED THAT THE WIN MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE 134,099.*DT*JB*DT*JB