NHTSA Complaint #11342409 — 2015 AUDI Q5

I HAVE BEEN DEALING WITH AN OIL CONSUMPTION ISSUE ON MY 2015 AUDI Q5 FOR A GOOD PART OF THIS YEAR. I SERVICE MY VEHICLE REGULARLY AND OIL CONSUMPTION HAD NEVER BEEN AN ISSUE UNTIL THE ENGINE LIGHT CAME ON IN MARCH. I LIVE IN FL DURING THE WINTER MONTHS SO I TOOK THE VEHICLE TO AUDI OF MELBOURNE ON MARCH 12, 2020, ODOMETER READING 75,755. AT THAT TIME, THEY COMPLETED PART 1 OF AN OIL CONSUMPTION TEST AND INFORMED ME TO RETURN THE VEHICLE IF THE ENGINE LIGHT CAME ON OR I DROVE 1,000 MILES. BECAUSE OF THE CORONAVIRUS, I RETURNED TO KY AND THE SECOND PART OF THE TEST WAS COMPLETED BY AUDI OF LEXINGTON ON MARCH 31, 2020, ODOMETER READING 76,920. I WAS INFORMED THAT THE VEHICLE PASSED THE OIL CONSUMPTION TEST (NO REPORT PROVIDED) BASED ON THE PARAMETERS ESTABLISHED BY AUDI USA. I CONTINUED TO MONITOR THE OIL LEVEL, ADDING WHEN NEARING THE MINIMUM LEVEL. REALIZING THAT OIL CONSUMPTION WAS WORSENING, I CONTACTED AUDI OF LEXINGTON AND SCHEDULED A SECOND OIL CONSUMPTION TEST. PART 1 OF THAT TEST OCCURRED ON JUNE 23, 2020, ODOMETER READING 77,793. I WAS TOLD TO DRIVE THE VEHICLE UNTIL THE ENGINE LIGHT CAME ON OR I HAD DRIVEN 700 MILES. AUDI OF LEXINGTON COMPLETED PART 2 OF THE TEST ON JULY 21, 2020, ODOMETER READING 78,534, AND AGAIN THE VEHICLE PASSED WITHIN AUDI USA PARAMETERS. I BELIEVE THE OIL CONSUMPTION WAS .49 QUARTS. I PURCHASED THE CERTIFIED PRE-OWNED VEHICLE FROM AUDI OF LEXINGTON ON APRIL 18, 2015. THE CPO WARRANTY IS SET TO EXPIRE ON AUGUST 23, 2020 AND I FEAR THE ENGINE WILL FAIL SOMETIME BEFORE OR AFTER THAT DATE. I KNOW THERE IS A SERIOUS OIL BURN ISSUE THAT I HAD NEVER EXPERIENCED ON ANY OTHER VEHICLE OWNED DURING MY LIFETIME AND WHILE ACCEPTABLE TO AUDI USA, IT IS NOT ACCEPTABLE TO ME. WHILE THE OWNER'S MANUAL MENTIONS MINOR OIL CONSUMPTION, QUART PER 600 MILES, I WAS NOT DISCLOSED THAT ISSUE PRIOR TO PURCHASING THE VEHICLE.