NHTSA Complaint #11341918 — 2020 TOYOTA RAV4

VEHICLE HAS A 14.5 USG GAS TANK AND GETS APPROXIMATELY 40MPG AS PER THE VEHICLE COMPUTER. THE VEHICLE SHOULD HAVE A RANGE OF APPROXIMATELY 560 MILES. AT 390 MILES, THE DISTANCE TO EMPTY DISPLAY WAS 44 MILES AND THE GAS GAUGE NEEDLE WAS JUST ABOVE E. AT THE FILL UP THE PUMP KICKED OFF AT 9.6 GALLONS. WHEN TRYING TO ADD MORE GAS, THE PUNP KICKED OFF AGAIN AT 10.1 GALLONS. THE GAS GAUGE READS FULL AND THE DISTANCE TO EMPTY READS 470 MILES. I AM EITHER 4 GALLONS SHORT OF A FULL TANK OR THE GAUGE READS EMPTY WHEN THERE IS 4 GALLONS REMAINING. I HAVE OWNED THIS CAR FOR 4 WEEKS. A SERVICE WRITER AT THE DEALERSHIP DENIES ANY KNOWLEDGE OF THE PROBLEM AS THERE IS NO ACTUAL RECALL NOTICE. TOYOTA IS AWARE OF THE PROBLEM AND HAS NO REMEDY. DEALERSHIPS HAVE BEEN MADE AWARE THROUGH INTERNAL MEMOS WHICH ARE AVAILABLE ONLINE. THE RESPONSE FROM THE DEALERSHIP IS TO LEAVE IT FOR A DAY TO BE LOOKED AT. I REALIZE THERE IS NO CURRENT FIX, BUT DEALERSHIPS SHOULD BE DOCUMENTING COMPLAINTS.