NHTSA Complaint #11341837 — 2014 DODGE CHALLENGER

MY VEHICLE STOPPED ACCELERATING WHILE AT AN INTERSECTION RED LIGHT 7-3-20. MANAGING TO GET IT TO A MECHANIC SHOP I WAS TOLD MY TRANSMISSION IS NO GOOD. MY POWERTRAIN WARRANTY EXPIRED IN 1-2020. MY CAR WAS INSPECTED AND DIAGNOSIS TEST WERE PERFORMED ON IT AND NEVER DETECTED ANY PROBLEMS WITH THE TRANSMISSION DURING 2019 OVER THREE DIFFERENT TIMES BECAUSE OF MY CONCERNS ABOUT HOW MY CAR WAS DRIVING. UNDER THE DEALERSHIP POSSESSION THEY FAILED TO IDENTIFY THE PROBLEMS THAT EXISTED WITHIN THE TRANSMISSION NEVER MAKING THE APPROPRIATE REPAIRS OR REPLACING PARTS COVERED UNDER WARRANTY. I KNEW MY CAR WAS NOT DRIVING PROPERLY THAT'S WHY I TOOK IT TO THE DEALERSHIP AND EVERY TIME THEY FAILED TO DETECT THE PROBLEMS WITH MY TRANSMISSION ALLEGING THAT THERE ARE NO PROBLEMS AND CLAIMS TO HAVE FIX PROBLEMS THEY DID SEE BUT NEVER ADDRESSING THE TRUE PROBLEMS WITH THE TRANSMISSION KEEPING ME UNINFORMED ABOUT THE CONDITIONS OF MY VEHICLE WHILE UNDER WARRANTY BY MISLEADING INFORMATION THAT'S INACCURATE. CHRYSLER REFUSED TO ASSIST ME WITH REPLACING THE TRANSMISSION THAT SHOULD HAVE BEEN REPLACED WHEN I TOOK MY VEHICLE IN UNDER WARRANTY WITH CONCERNS HOW THE CAR DRIVES. CHRYSLER CLAIMS HOW WERE THEY SUPPOSED TO KNOW ABOUT THE TRANSMISSION IF I DIDN'T TELL THEM BUT I'M NOT A MECHANIC AND I TOLD THEM IT WAS DRIVING AND SHIFTING PROPERLY WHAT ELSE AM I'M SUPPOSED TO DO BESIDES BRING IT TO THE DEALERSHIP TO BE INSPECTED. I HAVE RECORDS OF MY MAINTENANCE HISTORY FOR ALL OF 2019 SHOWING EACH TIME I TOOK MY CAR TO THE DEALERSHIP FOR INSPECTION AND THEY FAILED TO MAKE THE TRANSMISSION REPAIRS. THESE SAME RECORDS ARE AVAILABLE FOR CHRYSLER TO REVIEW AND THEY STILL DECIDED TO NOT ASSIST ME WITH THE REPLACEMENT OF THE TRANSMISSION THAT THEY FAILED TO REPLACE WHILE UNDER WARRANTY BECAUSE THEY INTENTIONALLY IGNORED THE PROBLEMS AND ACKNOWLEDGE THAT REPLACEMENT WAS NEEDED.*DT*JB