NHTSA Complaint #11719451 — 2014 DODGE CHALLENGER

Subject VIN sits in database as completed for Takata Airbag replacement completion during previous Passenger Air Bag NHTSA Recall; however, recent "Do Not Drive" warnings that include this year model now state that Driver Side Airbag has also been determined to now need replacement. Having been on the telephone for numerous telephone calls over this past week with Dodge's Takata Airbag Team, Dodger Service Departments, and NHTSA to inquire about what next actions I should take with the well-advertised "Do Not Drive" warning through a variety of media channels to include my 2014 Dodge Challenger have been frustrating at best. The ineptitude and inaction to move on this recall, reclassify vehicles as having an outstanding recall if both Passenger Airbags Assemblies (Driver- and Passenger- sides) have not been replaced. A requirement for the manufacturer (in this case, Dodge) to streamline complimentary towing of the unsafe vehicle to a dealership with a service department (while also ensuring respective Airbag assemblies are in repair parts inventory with technicians trained to conduct replacement maintenance correctly), and afford a complimentary temporary vehicle to use during day-to-day living until the reparations are executed to render the vehicle safe again and that vehicle is returned to the owner. The ineptitude to date by manufacturer (Dodge) and NHTSA to this juncture is unfathomable. All parties need recalibration and competency should be paramount in this safety crisis of the Takata Airbag debacle. Wake up . . . . immediately, if not sooner and get it all in one sock folks! The vehicle was taken to Southpoint Dodge in Austin, Texas under recall in March 2019 and had the Passenger Side Airbag replaced under the recall at that time; however, the Driver Side Airbag was not of concern when that recall was executed and the Driver Side Airbag is still stock from the manufacturing assembly line when the vehicle first became available for sale in late 2013.