NHTSA Complaint #11341714 — 2020 MAZDA CX-30

MY EXPERIENCE AT SANSONE MAZDA WAS AN ABSOLUTELY NIGHTMARE. FIRST OFF THEY HAD ME IN A LEASE OF 10K DOWN FOR A PAYMENT OF 200$ A MONTH, SILLY ME. 7/1/2020 I BOUGHT A CX-30, ON THE FLOOR THE MAN HAD TO JUMP START THE CAR WHEN I ASKED WHY HE SAID IT 'WAS BECAUSE PEOPLE PLAY WITH THE SYSTEM'. THE FOLLOWING MORNING THE WINDSHIELD WIPER FLUID SYMBOL CAME UP. 9 DAYS LATER ON 7/10/2020 I WENT TO SIGN THE REST OF THE PAPERS AND GET THE FLUID SERVICED, THIS IS WHERE MY HEADACHE BEGAN. THE MORNING FOLLOWING A TROPICAL STORM MY VEHICLE WOULDN'T START, CALLED A TOW TRUCK TO BRING IT BACK TO SANSONE. SERVICE SAID MY ENGINE WAS FLOODED BUT NEVER TOOK ANY ACTION TO RELEASE ANY OF THE WATER, REPEATEDLY SAYING I WAS NOT COVERED. THIS SAME DAY THE SHOP HAS CLOSED AT 4PM, I HAD CHECKED MY MAZDA APP AND MY HOOD WAS OPEN. CALLING THE FOLLOWING DAY THE MAN OVER THE PHONE SAID IT WAS PARKED OUTSIDE ONCE AGAIN WITH THE HOOD OPEN, 2 MINUTES AFTER THE CALL IT WAS CLOSED. TODAY I WENT ON CAR FAX AND FOUND OUT THE CAR HAD 1,600 MILES( THE CAR GIVEN TO ME HAD 25) AND WAS SERVICED 3 TIMES THE MONTH BEFORE UPON AN ISSUE OF 'MANUFACTURE SAFETY RECALL' , ALONG WITH THE NOTE OF 'FUEL TANK MAY LEAK'. WENT THROUGH INSURANCE AND 2 WEEKS INTO THE CLAIM I FIND OUT MAZDA SANSONE IGNORED GIECO'S CALLS AND FAILED TO SEND ANY PICTURES TO MY INSURANCE COMPANY.THE MANAGER AT MAZDA SANSONE IGNORED MY CALLS, MESSAGES AND FAILED TO TAKE PART IN ANY REPAIR TOWARDS MY WEEK OLD VEHICLE. EVERYONE HERE IS OUT FOR YOUR MONEY