NHTSA Complaint #11341708 — 2010 AUDI Q5

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11341708
Vehicle	2010 AUDI Q5
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 27, 2020
Date Filed	July 27, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

AUDI DIDN'T FINISH THEIR RECALL 20W9. THE Q5 WE HAVE HAD THE FIRST STEP DONE BUT NOT THE REST. THIS IS FROM THE TSB : AUDI WILL NOTIFY OWNERS, AND DEALERS WILL CLEAN THE PUMP FLANGE AND INSTALL A BUTYL RUBBER BAND TO PROTECT THE PUMP, FREE OF CHARGE. PARTS ARE NOT CURRENTLY AVAILABLE. INTERIM NOTICES WILL SENT IN EARLY NOVEMBER 2016. A SECOND NOTICE WILL BE SENT WHEN PARTS ARE AVAILABLE. OWNERS MAY CONTACT AUDI CUSTOMER SERVICE AT 1-800-253-2834. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20W9. OUR BACK SEAT IS FULL OF FUEL. THE PUMP CRACKED. THE LOCAL AUDI SHOP SAID THE RECALL HAS BEEN DONE, BUT AFTER I INVESTIGATED THE AUDI DEALERSHIP THAT DID THE RECALL, THEY MENTIONED ONLY A PROTECTIVE KIT WAS PUT ON.

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