NHTSA Complaint #11341370 — 2015 KIA SEDONA

MY FAMILY AND I WERE COMING BACK FROM VACATION AND THE ENGINE THREW A ROD AND SHUT OFF GOING 70MPH DOWN THE ROAD. I HAD THE CAR TOWED TO A KIA DEALER NEAR MY HOUSE. THEY INDICATED I NEED A NEW ENGINE AT A COST OF $8,400. THE VAN IS WORTH APPROXIMATELY $11K. I CALLED KIA CONSUMER SUPPORT AND OPENED A CASE TO SEE IF THEY WOULD GIVE GOODWILL SINCE IT IS TIMED OUT OF WARRANTY. IT IS THREE MONTHS OUT OF WARRANTY BUT 10K UNDER THE MILEAGE PORTION WARRANTY. SINCE I AM THE SECOND OWNER THE 10 YEAR/100,000 MILE POWERTRAIN WARRANTY DECREASED TO 5 YEAR/60,000 MILES. KIA ASKED FOR ALL MY RECEIPTS WHICH I PROVIDED INDICATING I HAVE CHANGED THE OIL, PUT NEW TIRES ON, AND REPLACED THE BRAKES. THIS IS ALL THAT HAS BEEN REQUIRED SINCE WE ONLY HAVE 50K MILES. KIA STATED THAT AFTER REVIEWING MY CASE THEY WOULD NOT BE ABLE TO OFFER ANY GOODWILL BECAUSE MY RECORDS AREN'T UP DO DATE. I TOLD THEM I KEPT MY OWN RECORDS, WHICH I GAVE TO THEM, BUT THEY WEREN'T WILLING TO LISTEN TO ME. I WAS VERY SURPRISED HOW RUDE THEY WERE TO ME DURING THIS WHOLE PROCESS.