NHTSA Complaint #11341255 — 2014 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11341255
Vehicle	2014 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	June 15, 2020
Date Filed	July 24, 2020
Mileage	160,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED THE WHILE OPERATING THE VEHICLE THE CENTER TOUCH SCREEN DISPLAY WAS INOPERABLE AND WOULD NOT ILLUMINATE. DUE TO THE DISPLAY FAILURE THE REAR VIEW CAMERA, TURN SIGNAL LIGHTS AND HIGH BEAM LIGHTS WOULD NOT ACTIVATE. ALSO WHILE CHARGING, THE BATTERY WOULD OVER HEAT AND THE ODOR OF BURNING PLASTIC WAS PRESENT. THE VEHICLE WAS TAKEN TO THE LOCAL TESLA SERVICE CENTER LOCATED AT 210 ANDOVER ST. PEABODY MA.WHO REPROGRAMMED THE SYSTEM BUT THE FAILURES CONTINUED TO OCCUR. THE CONTACT WAS INFORMED THAT THE DISPLAY SYSTEM NEEDED TO BE REPLACED BUT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 160,000.

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