NHTSA Complaint #11341127 — 2017 FORD ESCAPE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11341127
Vehicle	2017 FORD ESCAPE
Component	WHEELS
Date of Incident	July 15, 2020
Date Filed	July 23, 2020
Mileage	36,321 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

DURING THE ANNUAL MAINE STATE VEHICLE INSPECTION, THE 2017 FORD ESCAPE SE FAILED DUE TO A SAFETY ISSUE. THE FAILURE WAS IN RELATION TO BAD REAR LATERAL LINKS LEFT AND RIGHT REAR KNUCKLE AND HUB ASSEMBLY BUSHINGS. THE VEHICLE WAS WITHIN THE THREE-YEAR BUMPER TO BUMPER WARRANTY BUT WAS 321 MILES OVER THE 36,000 MILEAGE LIMIT. WHEN AN APPOINTMENT WAS BEING MADE FOR THE $1,900 REPAIR, I WAS ADVISED BY A FORD SERVICE ASSOCIATE THAT THE ASSEMBLIES WERE BACK-ORDERED TO AT LEAST THE END OF AUGUST (45 DAYS). SEEMS THAT MANY OTHERS ARE HAVING THE SAME SAFETY ISSUES WITH THIS PART.

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