NHTSA Complaint #11677859 — 2017 FORD ESCAPE
WHEELS issue reported to NHTSA
Complaint Details
| ODI Number | 11677859 |
| Vehicle | 2017 FORD ESCAPE |
| Component | WHEELS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
I have a 2017 Ford Escape and just had it in the Ford dealer for inspection and was informed that all of my lug nuts are swollen a;nd stripped and need replacement. I checked online and found that this is a recurrent issue with Ford vehicles where the lug nuts can swell due to a two-piece design with a steel core and decorative outer shell, often made of aluminum or chrome. The outer shell can corrode, swell, and delaminate making it difficult or impossible to remove the lug nut with a standard lug wrench. This is a common issue among Ford models and can lead to drivers being stranded with flat tires. There was a Class Action suit started in 2017 that was subsequently dismissed. I feel that this is negligent on Ford's behalf as it is a known design fault and safety issue and they should be issuing a recall to replace these lug nuts at no cost. I agreed to have Ford replace the lug nuts as I was concerned for my safety, should I need to get the lug nuts off. The cost was $267.95 plus 6% tax = $284.03. I was also informed that the replacement lug nuts are the same design and are only guaranteed for 2 years. I fail to understand why this safety issue doesn't warrant a recall to be issued and I should be reimbursed for my replacement.
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